📦 Delivery / Shipping
1. Do you ship worldwide?
Yes, Snackodrink ships worldwide.
2. How long does delivery take?
Delivery time depends on your location. Standard international shipping usually takes 4–9 business days.
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your country, order weight, and the shipping method selected.
4. Do you offer express shipping?
Yes, express shipping is available in most regions for an additional fee.
5. Can I track my order?
Absolutely. Once shipped, you’ll receive an email with a tracking number.
6. What carriers do you use?
We use trusted carriers such as Colissimo, DHL, UPS, FedEx, and local postal services depending on the destination.
7. Do you offer free shipping?
We sometimes offer free-shipping promotions. Make sure to check our homepage or subscribe to our newsletter.
8. Do you ship to P.O. boxes?
In most countries yes, but some carriers require a physical address for express shipping.
9. What if my package is delayed?
Delays may happen due to customs or carrier issues. Contact us and we will assist you immediately.
10. What if my package is lost?
If a package is confirmed lost by the carrier, we will reship your order or issue a refund.
11. Will I have to pay customs fees?
Depending on your country, customs fees or taxes may apply and are the buyer’s responsibility.
12. Can I change my shipping address after placing an order?
Yes, but only before the order is shipped. Contact our support as quickly as possible.
13. Do you ship refrigerated items?
Yes, we currently do ship temperature-sensitive products.
14. What’s the average processing time?
Orders are processed within 1–2 business days.
15. Can I schedule my delivery?
This depends on the local carrier. You may contact them once the package is in your country.
16. What if I receive the wrong item?
Contact us with photos and we’ll send the correct product immediately.
17. Do you offer gift wrapping?
Yes, gift wrapping is available at checkout for an extra fee.
18. Can I have items shipped to multiple addresses?
You must place separate orders for different addresses.
19. What happens if I’m not home during delivery?
Your carrier may leave a notice for rescheduling or send the package to a pickup point.
💳 Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and more.
2. Is my payment information secure?
Yes. All payments are encrypted and processed through certified secure gateways.
3. Do you accept cash on delivery?
No, we do not currently offer cash on delivery.
4. Are prices shown in my local currency?
Prices are displayed in your selected currency. You can change it on the website.
5. Do you accept gift cards or store credit?
Yes, we accept Snackodrink gift cards and store credit codes during checkout.
6. Do you offer buy now, pay later?
Yes, depending on your region we offer Klarna, Afterpay, or similar services.
7. I’m having trouble paying. What should I do?
Try another payment method or contact our support for assistance.
8. Will I receive a payment confirmation?
Yes, you’ll receive an email confirming your payment and order.
9. Can I get an invoice for my order?
Yes, an invoice is automatically emailed to you after purchase.
10. Why was my payment declined?
This may be due to insufficient funds, bank restrictions, or incorrect information.
11. Do you charge additional fees?
No additional fees are charged by us, but your bank may apply currency conversion fees.
12. Can I pay using multiple payment methods?
No, only one payment method can be used per order.
13. Is Apple Pay available in all countries?
Most countries support Apple Pay, but availability can vary.
14. Can I get a refund to a different payment method?
Refunds must be issued to the original payment method.
15. Do you store my credit card information?
No, we never store your card details.
16. Can I use a prepaid card?
Yes, as long as the card is authorized for online payments.
17. Do you offer discounts for large orders?
For wholesale or bulk orders, please contact us for personalized pricing.
18. Can I cancel my order before payment is processed?
Yes, if the order hasn't been finalized.
19. Do you offer promotional discount codes?
Yes, follow us on social media or subscribe to our newsletter for exclusive codes.
🧃 Product Information
1. Where do your snacks and drinks come from?
We source our products from suppliers around the world: Asia, Europe, the U.S., Latin America, and more.
2. Are the Red Bull flavors authentic?
Yes, all Red Bull varieties are 100% genuine and imported from their original markets.
3. Do you sell limited-edition or rare items?
Yes, we specialize in exclusive, rare, and seasonal snacks and beverages.
4. Are your products safe for consumption?
All products are sourced from certified suppliers and comply with food safety standards.
5. Do you offer vegan or vegetarian snacks?
Yes, we have a selection of vegan, vegetarian, gluten-free, and halal products.
6. Are your drinks sugar-free options available?
Many sugar-free and zero-calorie options are available.
7. How are products packaged for shipping?
All products are carefully wrapped to avoid damage and preserve freshness.
8. How long is the shelf life of your products?
Expiration dates vary depending on the product but are always shipped with sufficient shelf life.
9. Can I request a product you don’t currently offer?
Yes, send us your request and we’ll try to source it!
10. Do you restock sold-out items?
Yes, popular items are restocked frequently. You can subscribe to restock alerts.
11. Are flavors the same as in my country?
Imported snacks may taste different depending on regional recipes and ingredients.
12. Do you sell alcoholic beverages?
No, we only sell non-alcoholic beverages.
13. How do you store products before shipping?
Items are kept in a cool, dry warehouse to ensure freshness.